If your order arrives damaged or incorrect, please let us know. We do our best to make sure everything gets to your door safely and precisely but things happen, and we want to make them right if they do. We are not able to guarantee exact replacements for all items, especially limited releases. However, we are able to issue refunds in the event a replacement is not available.
Please note that it can take up to five business days to pack and ship your order. The time estimate provided at checkout refers to how long it takes to arrive once it has been picked up by UPS or USPS. You will receive an email with your tracking number(s) as soon as your package is on its way. Gift cards and stickers do not always receive tracking information.
We are unable to ship to the following states:
Alabama, Alaska, Arkansas, Georgia, Hawaii, Kansas, Massachusetts, Michigan, Minnesota, Mississippi, New Hampshire, New York, Pennsylvania, South Carolina, Texas, Utah, and Washington.
We do not sell alcohol to persons under the age of 21 or anyone outside the United States. By using this site you swear and affirm and represent to us that you are over the legal age required to buy alcoholic beverages and products and we will rely upon this representation because if we are held liable for any reason if that is not true, you agree to indemnify us and/or reimburse us and be responsible for all costs, expenses (including legal fees) and damages we suffer or incur. We make every effort to ensure that alcoholic beverages are not sold or delivered to anyone who is under the age of 21. By using this site you are acknowledging that the person receiving a shipment of alcoholic beverages from us is over the age of 21. You also agree that any alcohol purchased from us is intended for personal consumption and not for resale. If you cannot make these affirmations and representations or you do not agree with all of these conditions of use please do not use this site. If you intentionally or unintentionally misrepresent your age in order to obtain or provide alcohol to a person under the age of 21, we will report this to the appropriate authorities and prosecute you fully to the extent allowable by law.
As these products contain alcohol, we are required to ship with an Adult Signature Required sticker, which means you will not be able to take possession without showing your ID to the delivery driver. There will be a surcharge for this service from the shipping company and it will be passed on to the buyer. We advise buyers use their place of work as the shipping address if possible, to avoid missing deliveries. Buyers may also opt to pick up your package at a shipping facility near you.
If the recipient is found to be under the age of 21 by the shipping company, the order will be returned and no refund will be given.
Any order that is refused or returned after three attempts to deliver shall be refunded for the amount of the product ONLY. The original shipping and packaging charges will not be refunded. In addition, the buyer will be responsible for any fee incurred to have the product returned to us.
We cannot ship to PO Boxes, APO/FPO addresses, Mail Boxes, or internationally.
We are not liable for damages to goods caused by weather conditions and/or "Acts of God" during transportation. "Acts of God" include catastrophes such as, but not limited to, plane crashes, unforeseeable delays or accidents, destruction due to domestic and international unrest (i.e. riots, war, public enemies) confiscation, quarantine, or natural disaster.
Price and availability are subject to change without notice. Once your payment is confirmed we will make every effort to ship your order within 3 business days. Some orders may take a little longer during peak times. If you place an order and an item is out of stock we will contact you and ask you if you would like a refund or if you would like to replace it with another product of the same value.